PetScape Environmental

Terms & Service Policies

Effective September 27, 2026

These policies describe what to expect when requesting Pet Waste Removal, Wash & Deodorize, Artificial Turf Cleaning or Artificial Turf Installation from PetScape Environmental. Your confirmed quote or service agreement identifies the work, price, schedule and any job-specific conditions.

Quotes, starting prices and scope

A website request is an inquiry, not a confirmed appointment or final price. We confirm availability, service scope and pricing before booking. Artificial Turf Cleaning starts at $199; this is a starting price, not a fixed price for every property.

Final pricing depends on property or turf size, number of pets, waste accumulation, surface and turf condition, odor severity, accessibility and required treatments or materials. Heavy buildup, difficult access, larger areas or additional work may require a revised quote. We will discuss material scope or price changes before proceeding with additional work.

Pet Waste Removal may be weekly, biweekly or one-time, as agreed. Wash & Deodorize may be provided separately or with waste removal where suitable. A request for more than one service does not mean all services are included in a single starting price.

Access, gates and pet safety

Please provide accurate access instructions and arrange safe access to the agreed service area. Gates must be accessible, and pets must be safely secured as discussed before the visit. Tell us about aggressive animals, escape risks, hazards or access restrictions.

We may pause or reschedule work if an animal, locked gate or other condition prevents safe access. We take care with gates, but customers remain responsible for maintaining secure fences, latches and enclosures. Any charge for an inaccessible visit must be disclosed and agreed as part of the booking terms.

Surfaces, products and water access

Cleaning and odor-control treatments depend on surface condition and product compatibility. Products are used according to their directions. Tell us about sensitive materials, known damage and relevant manufacturer care instructions before service. Outdoor water access may be required; we will confirm what is needed for your visit.

Treatments help reduce pet-related odors. Results vary with the source and extent of contamination, drainage, ongoing pet use and the condition of the surface. Service does not include a promise of sterilization, complete disinfection or guaranteed stain removal.

Artificial turf and infill

Turf work may include waste and debris removal, power-brushing, grooming, controlled cleaning and rinsing, appropriate odor treatment and an agreed infill refresh. The exact work depends on an assessment of the turf and the accepted quote.

Please disclose worn or damaged turf, loose or damaged seams, exposed edges, drainage problems and known infill issues. Cleaning does not repair these conditions. We may adjust the method, exclude an unsuitable area or recommend a different course before proceeding.

We do not guarantee permanent odor elimination in every situation. Contamination beneath the turf, within drainage materials or outside the agreed service area can continue to cause odors and may require work beyond the cleaning scope.

A routine infill refresh or top-up is not full removal and replacement of contaminated infill. Major infill replacement requires a separate quote and confirmation of the work involved.

Weather and unsafe conditions

Unsafe weather, excessive heat, hazardous materials, unstable surfaces or other unsafe conditions may require a delay, a change in method or rescheduling. We will communicate necessary changes. Please tell us about known hazards before the appointment.

Payment

The accepted quote or invoice states the payment method, amount and due date. Full or partial prepayment may be required for some jobs, with any deposit and remaining balance explained before booking. Any additional materials or work must be agreed before they are charged.

Payments are arranged separately using the method on your quote or invoice. The website quote form does not collect card details. Please do not send card numbers through the form, email or text.

Cancellations and rescheduling

Contact us as early as possible if you need to cancel, reschedule or change recurring service. Any applicable cancellation charge, deposit condition or notice requirement will be disclosed with your booking or service agreement. Recurring service does not require a long-term commitment unless you separately agree to one.

Service concerns and existing damage

If you have a concern about completed work, contact us promptly with the service date, a description and relevant photos so we can review it and discuss an appropriate next step. Follow-up depends on the agreed scope, property condition and nature of the concern.

Pre-existing damage, worn turf, failing seams, drainage defects and underlying contamination are not corrected by routine cleanup. We will discuss issues we identify that affect the work. These policies do not exclude responsibility or customer rights that cannot be excluded under applicable law.